Frequently Asked Questions (FAQs)

1. What is ERSA? 

The ELEVATE Responsible Sourcing Assessment (ERSA) delivers a comprehensive social and environmental compliance assessment protocol. ERSA is business-centric and is the preferred audit tool of many brands, retailers, vendors and factories. ERSA’s key benefits and features include a workplace profile with business metrics and insight; an enhanced, faster and more relevant online checklist design; ELEVATE's proprietary Laborlink Worker Sentiment Survey (WSS) to support worker retention and performance; and a workplace performance benchmarking profile that shows your performance alongside peers in your region and industry. We conduct ERSA audits in over 100 countries worldwide. 

2. Is there a conflict of interest between your Prepare (Pre-Audit) and Evaluate (audit) service bundles?

No. ELEVATE upholds high standards for integrity, independence, quality and professional conduct. We are unable to deliver the Prepare service bundle to help you get ready for social and environmental compliance success, and then conduct the actual audit at your workplace. We can deliver one of these two service bundles for you, but not both.

3. What are the benefits of the Prepare service bundle?

Benefits include the ability to effectively identify critical issues, rectify compliance gaps through remote support and actively manage your audit costs down. With the Prepare service bundle, you can access ELEVATE experts who will review your facility’s history and highlight key improvement areas in advance of the formal social compliance audit. We will conduct a remote analysis via ELEVATE’s proprietary Self-Assessment Questionnaire (SAQ) to evaluate your context, challenges and compliance, and benchmark your performance against over 50,000 similar workplaces globally. Let our professionals guide you to safely address the most critical risk areas as you start your journey. You will have access to this remote mentoring as well as web-based training. To help you prepare for your next audit, accelerate your understanding and insight with targeted ELEVATE eLearning courses designed for you including topics such as introduction to assessment, corrective action plans, and transparency and ethics. Learn more about ELEVATE eLearning here

4. What are the benefits of the Evaluate service bundle?

When it is time to audit, the ELEVATE Responsible Sourcing Assessment (ERSA) delivers the industry’s most comprehensive assessment protocol that mitigates risk and drives improvement. ERSA is the preferred audit tool of many brands, retailers, vendors and factories with benchmark data embedded in the survey report. ERSA also includes ELEVATE’s proprietary Laborlink Worker Sentiment Survey to gauge worker “sentiment” to support worker retention, lower costs, and drive performance. As part of the Evaluate bundle, ELEVATE provides a detailed Corrective Action Plan and helps to validate that such items have been effectively remediated. The Evaluate service bundle saves you money, while guiding you to remediate effectively and sustainably. Accelerate your understanding and insight with up to five (5) targeted ELEVATE eLearning courses that have been designed for your company, including one of our most popular courses on corrective action plans. Learn more about ELEVATE eLearning here

5. What are the benefits of the Share service bundle?

With the Share service bundle, you will be able to re-use your existing audit reports, proactively share your audit performance, reduce auditing costs and fatigue, demonstrate ownership, and expand your customer base. You can validate and convert an existing audit report into select customer or industry schemes through our Equivalency (EQ) services. With the Share service bundle, our team will deliver CAP support on your remediation plans after your audit report is processed. To help you remediate and sustainably improve, accelerate your understanding and insight with up to five (5) targeted ELEVATE eLearning courses designed for you, including one of our most popular courses on corrective action plans. Learn more about ELEVATE's world-class eLearning here

6. What are the benefits of the Improve service bundle?

This solution focuses on factory services that are delivered on site (up to 4 visits). The comprehensive service bundle is designed to help you improve revenue growth through better performance, systematically enhanced management systems, and rise up to be a best in class facility. Services are implemented across onsite visits, web-based training, and remote mentoring. The ELEVATE team focuses on gaps in performance in six (6) focus areas: workforce management, production, quality, cost, EHS compliance, and your management team’s mindset and level of engagement. We also conduct a worker engagement survey to gauge worker “sentiment” to support worker retention and performance. The analytics and benchmarking will compare your facility’s performance with the industry and local peers through the Performance Benchmark Report. In addition, access up to five (5) ELEVATE eLearning courses and learn industry best practices for managing health & safety, environmental impact, working hours and more. We will work with you to tailor courses that best suit your improvement journey. Currently the Improve service bundle can be deployed across China, and in Bangladesh, India, Thailand and Vietnam. Here is more information about our eLearning courses.

7. Why are you offering service bundles?

Workplaces will achieve better social and environmental compliance performance at lower prices when solutions are integrated and complementary. We recognize that factories and other facilities are at different stages of the journey towards proactive social and environmental responsibility – from understanding how to achieve compliance to driving workplace performance. EiQ Supplier Solutions’ four service bundles represent key stages of this journey, from preparing to improving. You can compare the services and high-level benefits of each of the service bundles here

8. Are the Prepare, Evaluate, Share and Improve service bundles different than individual services that ELEVATE offers?

Yes. We can offer more competitive pricing when complementary solutions are bundled. Each component of the service bundles represent the same high-quality individual audit and consulting services that our customers expect of ELEVATE, whether they are brands, retailers, vendors, suppliers or factories.

9. I just want a single product. How do I do this? 

You can order a single social and environmental compliance audit here. You can buy one of our 65+ eLearning courses here. Over 300,000 courses have been completed all across the world! See something else you would like? Contact us here.

10. Are these prices all-inclusive? 

Travel costs have not been included for the Evaluate and Improve service bundles and they depend on the region. Contact our sales support team member via the chat function or contact us here. The product pricing does not include taxes. Taxes will be added at checkout for your review. 

11. How can we pay for our service bundle? 

EiQ Supplier Solutions currently accepts payment via Visa, Mastercard and American Express. Additional payment options will be added soon. 

12. What if I make an error when ordering?

We are very flexible. Contact our sales support team member via the chat function or contact us here.

13. I’m interested in an ELEVATE service that is not mentioned in EiQ Supplier Solutions.

We are here to help with your purchase. Connect with a sales support team member via the chat function or contact us here.

14. What languages do you support?

Our ELEVATE eLearning courses are available in English and in Chinese, with a number of core courses also available in Vietnamese and Spanish. Let us know what language you require for remote mentoring, web-based training or eLearning. Our global team across five continents is here is to help. 

15. What is a CAP?

A Corrective Action Plan or CAP is issued to a workplace or facility following the social and environmental compliance audit. If done properly by identifying the root causes of workplace non-compliances, the CAP can become the first step towards performance improvement. We excel at guiding you to manage your CAP effectively.  

16. What is EQ?

EQ is short for Equivalency. EQ supports mutual recognition in the social auditing industry by generating audit results against different industry protocols and standards. We are able to review, validate and convert any audit report against select industry schemes and customers' standards. 

17. What is EiQ?

EiQ is ELEVATE's supply chain intelligence platform. EiQ is a key tool for sourcing design support, sustainability and social responsibility, and for investor relations, risk and compliance teams. EiQ produces more than 750,000 supply chain risk scores from the company’s on-the-ground audits that typically represent more than 30,000 days per year at factories and facilities in over 100 countries. Scorecards includes national, sub-national and sector risk views with five years of trending data for 50+ risk issues. Learn more and demo EiQ

We are here to help with your purchase. Connect with a sales support team member via the chat function or contact us here.